into your own hands.
Just a few years ago, the internet was very different. Companies were not engaging customers but just selling to a passive audience; people could not express their voice in a powerful way, and the overall communication landscape was very “top down.”
No matter the size of your business, they (prospects, customers, clients…anyone and, potentially, everyone) are talking about you. They are tweeting about your latest product, leaving a comment on your blog, posting a Facebook update about their customer experience, and much more. If you think you can skip this, or if you think you can make it without taking into account people’s voices, opinions, and reviews, think again.
Reputation management is the process of taking your online reputation into your own hands. With it, you keep a handle on how the public views your company, utilizing strategies to help manage and maintain such measures. It’s More Important Than EVER.
95% of people
search local business Online
Remind Your Happy Customers to Leave Reviews
(We’ll Make Sure They Follow Through)
If your clients don’t leave a review, we’ll prompt them with friendly reminders.
91% read online reviews
about local businesses
Increase your organization’s average star ratings across sites like Google, Facebook, Yelp! and everywhere else clients & customers are finding you.
most customers look at
2+ reviews before making a decision
Never stop getting new reviews because 73% of consumers believe that reviews older than 3 months are not relevant.
84% people trust online reviews
as much as a peronal recommendation
Know about your reviews as they get posted so you can CELEBRATE positive reviews and RESPOND to negative feedback before it does harm.